MetaGo Hiring Freshers for Quality Analyst Job role in Mumbai with healthcare operations and digital health career opportunities.
MetaGo Health, a healthcare technology brand under Ketto, has announced a hiring opportunity for the position of Quality Analyst at its Mumbai office. This role is suitable for fresh graduates and early-career professionals interested in healthcare operations, service quality monitoring, and process improvement roles.
Candidates with pharmacy backgrounds or graduates from any discipline who are passionate about quality monitoring and healthcare operations can explore this opportunity. The role offers exposure to digital health platforms and structured quality assurance practices in a fast-growing health-tech environment. MetaGo Hiring Freshers for Quality Analyst Job
Company Overview
MetaGo Health is a digital healthcare platform focused on doctor-supervised wellness and weight management programs. Operating under the Ketto ecosystem, the company combines medical expertise, coaching, and technology-driven health solutions to improve long-term health outcomes.
With a strong presence in digital healthcare services, MetaGo Health provides professionals with opportunities to work at the intersection of healthcare and technology. MetaGo Hiring Freshers for Quality Analyst Job
Job Location & Employment Type
- Company: MetaGo Health (A Ketto Unit)
- Job Title: Quality Analyst
- Location: Andheri West, Mumbai
- Experience Level: Freshers / Early Career
- Employment Type: Full-time
- Industry: Healthcare Operations / Health-Tech
Job Role Overview
The Quality Analyst will be responsible for monitoring and evaluating customer support interactions across multiple communication channels. The role focuses on ensuring adherence to quality standards, improving service delivery, and supporting operational excellence within the organization.
This position is ideal for candidates interested in healthcare operations, QA frameworks, and customer experience quality roles. MetaGo Hiring Freshers for Quality Analyst Job
Key Roles & Responsibilities
The selected candidate will perform quality assurance and process monitoring activities, including:
- Conducting quality audits of calls, chats, and email interactions
- Monitoring agent performance and identifying improvement areas
- Providing structured feedback to customer support teams
- Performing root cause analysis (RCA) to identify performance gaps
- Supporting process improvement initiatives
- Participating in internal calibration sessions
- Ensuring compliance with SOPs and quality guidelines
- Preparing performance reports and quality insights
- Collaborating with cross-functional teams for quality enhancement
This role requires strong analytical and communication skills. MetaGo Hiring Freshers for Quality Analyst Job
Eligibility Criteria
Educational Qualifications
Candidates should meet one of the following criteria:
- Bachelor’s degree in any discipline
- B.Pharm or M.Pharm preferred
Healthcare, management, or related educational backgrounds may be advantageous.
Experience Requirements
- Freshers can apply
- Candidates with exposure to customer support or QA roles may have an advantage
- Healthcare or wellness industry exposure is a plus
Skills Required
- Strong analytical and observation skills
- Good communication and feedback delivery ability
- Understanding of quality assurance processes
- Basic reporting and documentation skills
- Attention to detail
- Ability to work in structured operational environments
Salary & Benefits
Estimated Salary
- ₹4 LPA – ₹7 LPA (Approximate range based on market data)
Benefits
- Exposure to digital healthcare operations
- Growth opportunities in health-tech domain
- Performance-driven work environment
- Collaborative and dynamic team culture
- Opportunity to build experience in quality and operations
Selection Process
The expected hiring process may include:
- Resume screening
- HR interaction
- Functional or quality-based interview
- Final selection and onboarding
Candidates with strong communication and analytical skills may perform well. MetaGo Hiring Freshers for Quality Analyst Job
How to Apply
Interested candidates can apply via email using the details below:
- Send your updated CV to: riya.panchal@ketto.org
Ensure your resume highlights communication skills, analytical abilities, and any relevant internships or project experience.
Important Dates
- Application deadline not specified
Early applications are recommended as roles may close once filled.
Why Apply for This Pharma Job?
Healthcare operations roles are gaining popularity due to the rapid growth of digital health platforms. This opportunity provides exposure to healthcare quality systems, customer experience monitoring, and operational excellence frameworks.
Working with a health-tech organization like MetaGo Health allows candidates to build transferable skills across healthcare, operations, and quality domains. Such roles can lead to career growth in healthcare management, operations strategy, or quality leadership positions.
For freshers looking to enter the healthcare industry without laboratory roles, this position offers a strong starting point. MetaGo Hiring Freshers for Quality Analyst Job
Important Note
IndiaPharmaJobs.in is an independent job information platform that shares verified updates related to pharmaceutical and healthcare careers. We are not affiliated with MetaGo Health or Ketto. Candidates are advised to apply directly through the official email provided and verify all details independently before proceeding. MetaGo Hiring Freshers for Quality Analyst Job
Final Words
If you are a fresher looking to start a career in healthcare operations, this Quality Analyst opportunity at MetaGo Health offers a promising entry point. With exposure to digital healthcare systems and quality assurance processes, this role can help build a strong foundation in the evolving health-tech industry. Apply early to improve your chances of selection. MetaGo Hiring Freshers for Quality Analyst Job
