Advarra Hiring Product Support Specialist in Bengaluru with hybrid work model and global clinical research technology exposure for experienced professionals.
Advarra has announced a new opportunity for professionals interested in clinical research technology and product support roles. The company is hiring for the position of Product Support Specialist I in Bengaluru, offering a hybrid work model and exposure to global clinical research platforms. This role is ideal for candidates with customer support or product support experience who want to transition into the clinical research ecosystem.
Professionals with experience in technical troubleshooting, customer communication, and software support can explore this opportunity. The role involves supporting clinical research platforms used by sponsors, CROs, and research sites worldwide. Advarra Hiring Product Support Specialist
Company Overview
Advarra is a global organization focused on advancing clinical research through ethical review services and technology-driven solutions. The company supports clinical trials by connecting sponsors, research sites, CROs, and patients through integrated platforms.
With a strong presence in research compliance, clinical technology, and regulatory services, Advarra plays a critical role in enabling efficient and ethical clinical trial execution worldwide. Advarra Hiring Product Support Specialist
Job Location & Employment Type
- Job Title: Product Support Specialist I
- Company: Advarra
- Location: Bengaluru, India (Hybrid / Remote flexibility within India)
- Experience Level: 1–3 Years
- Employment Type: Full-time
- Shift: US Shift
Department Overview
This role is part of the Product Support team responsible for assisting users of Advarra’s clinical research software platforms. The selected candidate will work closely with internal product teams and external customers to troubleshoot issues, provide guidance, and ensure smooth platform usage.
The position combines elements of customer support, technical troubleshooting, and clinical research process understanding. Advarra Hiring Product Support Specialist
Key Roles & Responsibilities
The Product Support Specialist will support customers and internal teams through a variety of responsibilities, including:
- Gaining expertise in Advarra’s product suite and platform integrations
- Understanding customer workflows and clinical research processes
- Troubleshooting technical and functional issues raised by users
- Communicating with customers via email, ticketing systems, calls, or virtual meetings
- Acting as a bridge between customers and internal teams such as product development and project management
- Documenting issues and maintaining accurate records in ticketing platforms
- Providing regular updates and resolutions to customers
- Supporting onboarding activities such as portal setup and user configuration
- Managing access controls for internal and external users
- Generating usage reports for support systems and portals
- Staying updated with new features and communicating updates to users
- Supporting process documentation and SOP maintenance
- Assisting in training and mentoring new team members
- Acting as an escalation point for complex customer issues
- Ensuring timely and professional communication in all interactions
This role requires strong communication skills along with a customer-first mindset. Advarra Hiring Product Support Specialist
Work Model & Timing
- Hybrid work model with remote flexibility within India
- US shift timing (night shift as per Indian time zones)
- Flexibility to support weekends or public holidays when required
Candidates should be comfortable working in global support environments. Advarra Hiring Product Support Specialist
Eligibility Criteria
Educational Qualification
- High school diploma (minimum requirement)
- Bachelor’s degree preferred but not mandatory
Experience Requirements
- 1 to 3 years of experience in product support or customer support roles
- Experience in software or technology environments preferred
- Exposure to clinical research or healthcare platforms is an advantage
Skills Required
- Strong written and verbal communication skills
- Basic technical troubleshooting ability
- Familiarity with ticketing tools and support workflows
- Time management and multitasking skills
- Analytical thinking and problem-solving abilities
- Ability to collaborate across teams
- Customer-focused approach
- Ability to work independently and in distributed teams
Preferred Qualifications
- Experience with tools like Zendesk or Jira
- Background in clinical research or healthcare technology
- Proficiency in MS Office tools (Word, Excel, PowerPoint)
- Understanding of customer lifecycle management
Candidates with both technical and clinical domain exposure may have an advantage.
Salary & Benefits
- Compensation: As per company norms
- Hybrid work flexibility
- Exposure to global clinical research technology platforms
- Opportunity to work with international teams
- Learning exposure in clinical research workflows
- Career progression in clinical technology and support domains
Selection Process
The expected hiring process may include:
- Online application submission
- Initial HR screening
- Technical or functional interview
- Communication or customer handling evaluation
- Final selection and offer
Candidates with strong communication and troubleshooting skills are likely to perform well in the selection process. Advarra Hiring Product Support Specialist
How to Apply
Interested candidates should apply through the official Advarra careers portal using the job requisition ID:
- Requisition Number: PRODU004148
- Search for the role “Product Support Specialist I” on the company careers page
Ensure your resume highlights customer support experience, technical troubleshooting exposure, and any clinical research knowledge. Advarra Hiring Product Support Specialist
Important Dates
- Application deadline: Not specified
Early applications are recommended due to global hiring demand.
Why Apply for This Pharma Job?
This role offers a unique entry point into the clinical research industry for professionals coming from technical support or customer support backgrounds. Clinical research technology companies like Advarra provide exposure to global trials, regulatory workflows, and advanced research platforms.
Working in such roles helps build transferable skills across clinical operations, product management, and healthcare technology domains. Candidates looking to transition into clinical research without traditional lab experience can benefit significantly from product support roles like this.
Additionally, the hybrid work model and global exposure make this opportunity attractive for professionals seeking long-term growth in clinical research technology. Advarra Hiring Product Support Specialist
Important Note
IndiaPharmaJobs.in is an independent job information platform that shares verified pharmaceutical, biotech, and clinical research job updates. We are not affiliated with Advarra or any hiring organization. Candidates are advised to apply through the official careers portal and verify details independently before proceeding. Advarra Hiring Product Support Specialist
Final Words
If you have experience in product or customer support and want to work in the clinical research technology space, this opportunity at Advarra offers a strong growth path. With exposure to global clients, advanced platforms, and hybrid work flexibility, this role can help you build a long-term career in clinical research support and healthcare technology. Apply early to secure your chance in this evolving domain. Advarra Hiring Product Support Specialist
